Facebook Uses Twitter To Address Smaller Front Size Complaints

Facebook Uses Twitter To Address Smaller Front Size Complaints

There’s a common pattern emerging for how people use Facebook and Twitter, respectively. Whenever Facebook has problems with its service or goes down for a period of time, many take to Twitter to share the news and their complaints. Such is the case with a recent change that’s swept Facebook: its decrease in font size in the news feed.

Largely, users have complained about the font now being too small, and Facebook introducing the change without warning.

But more even more interesting is how Facebook has made a concession to its rival social network on this inter-social network usage pattern, and has addressed this latest font issue solely on Twitter, as far as I can tell. “Thanks for the feedback on the font size. We’re listening and sharing it with our teams here,” said a tweet on the Facebook Twitter account.

Given that there’s been no official notification of the change, no blog post on Facebook.com and no forum for addressing user comments or complaints on Facebook regarding this sudden font shrinkage, you can see why users have taken to Twitter to talk about the change. And it’s interesting that instead of opening a Facebook.com channel of communication, the company has used Twitter for its initial response. Ironic too, in context, that the tagline on Facebook’s Twitter account is “Giving people the power to share and make the world more open and connected.”

So if Facebook users are so open and connected and empowered to share, why are they doing that sharing on Twitter?
by oliver chiang

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